Privacy Policy

(hereinafter referred to as the “Policy”)

Data Controller:

KINTSUGI Labs s.r.o.

Company ID (IČO): 11879653

Registered office: Strančická 1084/29, 100 00 Prague 10 – Strašnice

E-mail: hello@kintsugi.cz

(hereinafter referred to as the “Controller” or “we”)

KINTSUGI Labs s.r.o. processes personal data in accordance with applicable legal regulations, in particular Regulation (EU) 2016/679 – the General Data Protection Regulation (GDPR).

1. What data we process

We process the following personal data:

First and last name

Delivery address

Billing address (if different)

E-mail address

Phone number

Information about orders and payment history

IP address, cookies (see below)

2. Purpose of personal data processing

We process your personal data for the following purposes:

Processing orders, delivery of goods, and performance of contracts

Managing customer accounts

Handling complaints and customer communication

Compliance with legal obligations (especially tax and accounting obligations)

Direct marketing (sending newsletters and commercial communications)

3. Legal basis for processing

Processing is lawful if at least one of the following applies:

Processing is necessary for the performance of a contract

Processing is necessary for compliance with a legal obligation

Processing is based on the legitimate interest of the Controller (e.g. direct marketing)

Processing is based on consent (e.g. newsletter)

4. Data retention period

We retain your data:

for the duration of the contractual relationship,

for the period required by legal regulations (e.g. for tax purposes),

or until you withdraw your consent (in the case of marketing).

5. Sharing data with third parties

Your personal data may be shared with:

carriers for the purpose of delivering goods

providers of IT and accounting services

the e-commerce platform provider

public authorities if required by law

All third parties are contractually obliged to protect your data.

6. Cookies

The website uses cookies for:

proper functioning of the website

analytical purposes (e.g. Google Analytics)

personalization of content and advertising

Visitors can adjust or refuse the use of cookies at any time via their browser settings.

7. Data subject rights

You have the right to:

access your personal data

rectify inaccurate data

erasure of data (“right to be forgotten”)

restriction of processing

data portability

object to processing

withdraw consent (if given)

lodge a complaint with the Data Protection Authority (www.uoou.cz)

8. Contact

If you have any questions or wish to exercise your rights, please contact us at:

E-mail: hello@kintsugi.cz

or in writing at:

KINTSUGI Labs s.r.o., Strančická 1084/29, 100 00 Prague 10 – Strašnice